We collect personal information in the following ways:

1.1 Information you provide to us, such as when you submit an enquiry, request a quote, book a consultation, or complete a form on our website (including our Quote Contact, Contact, Template Submission, New Enquiries and Consulation forms. This may include:

• Your name, email address and phone number

• Your postal or delivery address

• Details about your vessel (make, model, measurements) relevant to your enquiry

• Payment information, processed securley through our website platform's payment provider (we do not directly store full payment card details)

• Any other information you choose to include in your enquiry or order

1.2 Information collected automatically, such as you IP address, browser type, device information, and browsing behaviour on our website, collected through cookies and similar technologies (see clause 4).

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1.3 Advertising identifiers, such a Google Click Identifier (GCLID), which may be capture when you arrive at our site via a Google Ads campaign and submit a form. This helps us understand which advertising leads to genuine enquiries.

We use your personal information to:

• Respond to your enquiries and provide quotes 

• Process and fulfil your orders, including custom manufacturing and shipping

• Communicate with you about your order, consultation, or enquiry

• Improve our website, products and customer service 

• Measure and improve the performance of our advertising, including reporting qualified leads back to Google Ads

• Comply with our legal obligations

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We do not sell your information to third parties. 

We may share your information with:

• Service providers who help us operate our business, such as our website platform (WIX), payment processors, and courier or freight companies used to deliver your order

• Google, for the purpose of measureing advertising performance and reporting offline conversions (such as your email, phone number, and GCLID, where you have arrived via a Google Ads campaign and submitted an enquiry)

• Professional advisers, such as our accountant or legal counsel, where necessary

• Government or regulatory bodies, where required by law. 

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Where information is shared with providers such as WIX or Google, it may be processed on servers located outside Australia. These providers maintain their own privacy and security standards; we encourage you to review their respective privacy policies for further detail.

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, and measure advertising performance (including Google Ads conversion tracking). You can control or disable cookies through your browser settings, though this may affect how the website functions.

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, using security measures appropriate to the sensitivity of the information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to complete your order, meet our legal and accounting obligations, and resolve any disputes.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details in clause 9. We will respond to your request within a reasonable timeframe. 

If you have concerns about how we have handled your personal information, please contact us in the first instance using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Questions about this Privacy Policy, or requests regarding your personal information, should be directed to:

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Sheets Ahoy

0410620140

info@sheetsahoy.com

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligation. Ther version published on our website at any given time applies to information collection from that point forward.